Frequently Asked Questions

Every effort is made to arrange your child's well care and follow up visits with the physician of your choice. When your child is ill, he or she may see any one of our physicians.

For non-urgent referrals: when one of our doctors refers you to a specialist, please schedule your appointment with the specialist, then call our office within five business days of your appointment. Your referral will be available within 72 hours. Most referrals are completed electronically and submitted directly to the specialist's office. Please check with our office staff to determine if your insurance plan processes referrals electronically.

For urgent referrals: when one of our doctors determines that you need an urgent referral, your referral will be initiated immediately. Please remain in our office while your referral is processed, then proceed to your specialist.

You will receive a call quickly with any lab results that require urgent attention. Other abnormal lab results will be addressed promptly by the provider that ordered the labs or tests. Normal values are reviewed and addressed by the physician that ordered them.

We recommend that your newborn be seen in our office 1-2 days after discharge from the hospital. Our staff understands the importance of this first visit and will make every effort to schedule this visit promptly.

As all children are different, we advise following several appropriate steps to advance your child's diet based on age and development. Please discuss these steps with our providers at your well care visit.

Yes, we always welcome new patients to our practice! Please see the list of insurances that we accept under the "Office Info-Insurance and Billing" Menu Tab. If your child is new to the practice and needs a well visit, please call our office to schedule an appointment and have any up-to-date insurance information ready. In order to successfully create your chart with accurate information, there are several forms that need to be completed. Please click "Patient Forms - New Patient Forms" to find those forms. Thank you and welcome aboard!

Yes, we promote breastfeeding. The American Academy of Pediatrics recommends breastfeeding babies for the first six to twelve months. Breastfeeding helps defend children against infections, prevents allergies, and protects against a number of chronic conditions. While experts believe that breast milk is the best nutritional choice for infants, breastfeeding may not be possible for all women.

Some women have specific medical considerations that impede breastfeeding; others choose to feed by formula because of discomfort, work schedule, or lifestyle choices. In these cases, an iron-fortified, milk-based infant formula is a good alternative. We will gladly discuss your diet and feeding concerns at your child's well care visit.

To make an appointment please call our office. To ensure the best use of time, for both our physicians and patients, all of our office visits, except walk-ins, are by appointment only. We ask that you arrive at our office 10-15 minutes prior to your scheduled appointment time. This will allow you to complete any necessary paperwork and to update any demographic and insurance changes. If you must cancel an appointment, please notify us 24 hours beforehand so we can offer that time to someone else.

Emergencies arise. We will advise you if there is going to be a delay in seeing you. If your schedule won't allow you to wait, we will be happy to reschedule your appointment. We do appreciate your patience and cooperation during our busy times and we will make every effort to keep your wait time to a minimum.

To make an appointment please call our office. To ensure the best use of time, for both our physicians and patients, all of our office visits are by appointment only. We ask that you arrive at our office 10 - 15 minutes prior to your scheduled appointment time. This will allow you to complete any necessary paperwork and to update any demographic and insurance changes. If you must cancel an appointment, please notify us as soon as possible so we can offer that time to someone else.

Emergencies arise. We will advise you if there is going to be a delay in seeing you. If your schedule won't allow you to wait, we will be happy to reschedule your appointment. We do appreciate your patience and cooperation during our busy times and we will make every effort to keep your wait time to a minimum.

Our Charlottesville office is open 7 days a week. Our Crozet office is open Monday-Friday. As our daily schedule is subject to change, please call to confirm office hours.

Charlottesville Office Hours

Monday - Thursday: 8:00 am - 7:00 pm

Friday: 8:00 am - 5:00 pm

Saturday: 8:30 am - 12:30 pm

Sunday: 1:00 pm - 4:00 pm

Crozet Office Hours

Monday: 8:00 am - 7:00 pm

Tuesday - Friday: 8:00 am - 5:00 pm

Please refer to our Insurance page to review a list of accepted insurance providers.

We have nurse triage on call 24 hours a day, please call our main office number at 434-975-7777. This is for urgent matters only. Refill of medications and referrals will not get handled after hours.  

IN THE EVENT OF A LIFE THREATENING EMERGENCY, CALL 911.

Please call our office for prescription refills. We ask the you plan ahead to allow at least 3-5 days for refill approval. For prescriptions that require prior authorization from your insurance company, at least three to five days for refill approval is crucial. Prescription refills are generally completed Monday through Friday.

A pediatrician is a medical doctor who specializes in the care of children. Pediatricians have undergone special training in the health and illnesses of infants, teens and young adults, and the majority of pediatricians are certified by the American Board of Pediatrics after passing a comprehensive exam.

Pediatricians provide preventive health care for children in good health and medical care for children who are acutely or chronically ill. They also provide parents with support and advice with issues such as growth and development, safety and prevention, nutrition, and emotional wellness to foster a lifetime of good health.

Our routine health maintenance visit schedule follows the American Academy of Pediatrics vaccine guideline for children.

Immunizations are a series of shots given to children at different ages to help ward off serious, and potentially fatal, childhood diseases. Making sure your child receives immunizations when scheduled is the best way to help protect your child from potentially fatal diseases. According to the American Academy of Pediatrics, vaccinations have reduced the number of infections from vaccine-preventable diseases by more than 90%. If you're apprehensive about vaccinations, please do not hesitate to contact our office.

To help protect your child from many serious infectious diseases, we follow the immunization schedule recommended by the American Academy of Pediatrics. Please discuss your immunization questions and concerns with any of our pediatricians.